Archives: FAQs

How can I pick up the keys that I gave to you?

To receive your keys back, please let us know 48 hours in advance so that we can organize the encounter. There are two possible solution: We agree on an appointment at your property or elsewhere or we can send them by secure mail. This service will imply some additional courier costs that might vary. Do

How does the pick-up of the keys to my property work?

If it is your first time booking a service, we will meet at your house to pick up the keys, make a tour of the property and take note of all the information necessary to welcome your guests. We will make sure to properly answer all your questions about our service. You can select the

How can I modify a booked service?

You can modify your booked service by contacting our customer service 24 hours before the scheduled service. Get in touch by phone during office hours Monday РFriday from 09H00 Р17H00 on +27 21 410 8982, or by email anytime on

Can I book your services for the same day?

You can book our services directly online minimum 24 hours in advance. If it is an emergency, however, contact us by phone, we will try to find the best solution for you!

How does the laundry service work?

You can ask for a service of household laundry by adding the option “Laundry” to your booking. We will take care of removing the bed linen from the beds, the towels from the bathroom, as well as the towels from the kitchen. The household laundry will be washed, dried and ironed, and then returned to

What is not included in the housekeeping service?

Certain services are considered extra: – the cleaning of the oven – the washing of the windows – the cleaning of walls – the cleaning of exterior parts – the cleaning of the interior and top of cupboards – the treatment of carpets and mats – the cleaning of skirting – ironing If you have

What does the housekeeping service include?

Our housekeeping service is of high quality hygiene standards in order to meet your and your guests’ expectations. It includes: – Dusting all horizontal surfaces. – Sweeping all floors. – Cleaning of sinks, microwaves and swiping the interior of the fridge in your kitchen. – Cleaning of the shower or bathtub, sink, and toilet. –